At Sohvay, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Account Information: When you create a Sohvay account, we collect your name, email address, and organization details.
Form Data: We process form questions and responses that you create or connect through our platform. You retain full ownership of this data.
Usage Data: We automatically collect information about how you interact with our services, including pages visited, features used, and performance metrics.
Device Information: We collect device type, operating system, browser type, and IP address for security and optimization purposes.
Integration Data: When you connect third-party services (e.g., Google Forms, WhatsApp, Telegram, Slack), we access only the data necessary to provide our services.
Provide, maintain, and improve our services
Process and deliver form responses across connected channels
Send service-related communications and support
Detect, prevent, and address technical issues and security threats
Analyze usage patterns to improve user experience
Comply with legal obligations and enforce our terms
We do not sell your personal information. We may share data with:
Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, communication services).
Integration Partners: When you connect WhatsApp, Telegram, Slack, or Google Forms, data is shared as necessary to deliver functionality.
Legal Requirements: We may disclose information if required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred.
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.
We retain your data for as long as your account is active or as needed to provide services. Form response data is retained according to your account settings. You may request deletion of your data at any time by contacting us.
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Export your data in a portable format
Opt out of certain data processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
Sohvay is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at privacy@sohvay.com.